Rooming and Boarding FAQ Guide

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From Quick Pay on the DCA Service Portal, or from the Rooming and Boarding homepage, under General.

1. Enter control number or bill number.
2. Select payment method.
3. Proceed with payment, complete requested payment information and submit.
4. You will receive an email confirmation of payment. We recommend you also print the confirmation page with reference number for your records.

From View Property Details page

1. Select Bills in the JUMP TO section.
2. Click on bill number.
3. Select payment method.
4. Proceed with payment, complete requested payment information and submit.
5. You will receive an email confirmation of payment. We recommend you also print the confirmation page with reference number for your records.

NOTE: You will be required to sign in to complete this action.
If applicable, in PDF format, prepare any document(s) and/or evidence to substantiate your request for an extension.

From the RBHS homepage, under General, click the Request Extension tile.

1. Search for a property using the control number.
   • Enter it in the format 0001-0001, including the dash.
2. The system will redirect you to the Request Extension page.
3. Click the Next button to continue.
4. Select the evaluation you want to request an extension for in the dropdown menu.
5. Enter the Reason for Exception, Requested Exception Date, and Requestor Comment.
6. Select whether or not you are requesting to extend all violations.
   • NOTE: If you choose "No" for Requesting All Violations, select the violation(s) you wish to extend.
7. Click the Next button at the bottom of the page.
8. If applicable, click the Add Attachments button to upload any supporting documentation.
9. Click the checkbox to certify as either the owner or the owner's legal agent that all information is accurate and truthful to the best of your knowledge.
10. Click the other checkbox to certify your acknowledgement that, by requesting an exception, you are relinquishing your right to appeal the violations.
11. Click Submit at the bottom of the page.

NOTE: You will be required to sign in to complete this action.
If applicable, in PDF format, prepare any document(s) and/or evidence to substantiate your request for an exception.

From the RBHS homepage, under General, click the Request Exception tile.

1. Search for a property using the control number.
• Enter it in the format 0001-0001, including the dash.
2. The system will redirect you to a Request Exception Page.
3. Click the Next button to continue.
4. Select the evaluation you want to request an exception for in the dropdown menu.
5. Enter the Reason for Exception, Requested Exception Date, and Requestor Comment.
6. Select whether or not you are requesting to extend all violations.
• NOTE: If you choose "No" for Requesting All Violations, select the violation(s) you wish to request an exception for.
7. Click the Next button at the bottom of the page.
8. If applicable, click the Add Attachments button to upload any supporting documentation.
9. Click the checkbox to certify as either the owner or the owner's legal agent that all information is accurate and truthful to the best of your knowledge.
10. Click the other checkbox to certify your acknowledgement that, by requesting an exception, you are relinquishing your right to appeal the violations.
11. Click Submit at the bottom of the page.

NOTE: You will be required to sign in to complete this action.

Have ready the Evaluation #, Bill #, and License # or Request # found on the document related to the Bill, Evaluation, License Application, or License you are requesting an appeal for. If applicable, in PDF format, prepare any document(s) and/or evidence to substantiate your request for hearing.

From the RBHS homepage, under General, click the Request Appeal tile.

1. Look for the decision you are requesting an appeal for. The search instructions are as follows:
   • Enter either the Property Control Number OR the Property Control Number and Evaluation # / Bill # / License Application / License.
   • For Property Interest, please enter the control number with the dash.
   • Example: 0101-1234
   • For Bill # /Evaluation Report # /License Application # /License #, please include prefix.
   • Example:
   • Bill Ex: RBHSBILL1234567
   • Evaluation Report Ex: EVAL-00001234
   • License Application Ex: RLA-12345678
   • License Ex: LIC-12345678
2. Click the View button
3. Enter in the required information to the Appeal Request form.
4. Click Next to navigate to the next section. Click Previous to return to the previous section.
5. Enter Appeal Contact Information.
6. Enter Reason for Appeal and an explanation in the Reason Clarification box. Click Next.
7. If applicable, click the Add Attachments button to upload any supporting documentation.
8. Click the checkbox to certify as the owner or the owner's legal agent that all information is accurate and truthful to the best of your knowledge.
9. Click Submit at the bottom of the page.

NOTE: You will be required to sign in to complete this action.

If applicable, in PDF format, prepare any document(s) and/or evidence to substantiate your request for an extension.

From the RBHS homepage, under General, click the License Maintenance tile.

1. Search for the license that you want to maintain in the existing License field. Click the magnifying glass symbol to find a list of licenses.
2. Review all information and change the information you want updated.
3. Click Submit.

NOTE: You will be required to sign in to complete this action.
If applicable, in PDF format, prepare any document(s) and/or evidence to substantiate your request for an extension.

From the RBHS homepage, under General, click the Surrender tile.

1. Search for the license that you want to surrender. Click the magnifying glass symbol to find a list of license.
2. Enter a License Surrender Reason.
3. Click Create
4. Review any information needed.
5. Click Submit.

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